Service Warranty

To register your warranty. Please fill out the form below.

    For more information about warranty registeration and product warranty policy, please click on the image below.

    Terms & conditions

    Ottomate fan carries warranty of electro-mechanical parts against manufacturing defects for the period of 2 years from the date of purchase. However, for smart PCB module assembly and other electronic parts warranty is valid for 1 year only. Damaged /Broken or worn -out parts will be changed by charging the company’s list price.Customer has to preserve & provide the original purchase GST invoice /bill mentioning Fan model and its serial number to avail free service within warranty period.

    The warranty is valid subject to the following:

    The fan is installed and maintained properly and the damage is not due to negligence, mishandling, toppling or falling off of the fan, distorted /damaged blades, accident, attempted repair or installation by unauthorised person.
    The fan is purchased from Ottomate’s authorised dealer/retailer only.
    The serial number of the fan is not missing, deleted/tempered and altered.
    Customer has to register the warranty within 7 days from the date of purchase through authorised Ottomate customer App.

    The warranty shall not apply:

    For the damage to motor winding due to usage of power supply through inventor/generator. Ottomate international Pvt ltd shall, however, be liable up to maximum of the price charged for the fan and shall have no responsibility for any indirect or consequential damage.
    In case of Fan re-sale.

    Caution :

    In case of smart fan, use of regulator is strictly not permitted and warranty will void for any damage to fan and components due to use of regulator in smart fan.